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Online Shopping Info

Frequently Asked Questions about Online Shopping

Please note that all prices are in US Dollars. Online ordering is only available in the US and Canada.
For international sales enquiries, including New Zealand, Australia and South Africa, please contact us.

Ordering & Purchasing

What payment methods do you accept?
Do you offer volume discounts?
My shipping address is in Texas, but I qualify for a tax exemption. Can I buy online?
Can I obtain a credit account and use a purchase order to shop?

Delivery

How can I track my shipment?
When will my 'In Stock' order be dispatched?
When will my 'Pre-Order' be dispatched?
My order includes ‘Pre-Order’ products AND ‘In Stock’ products. Will they be shipped separately?
What shipping provider do you use?
How much will shipping cost?
Can I purchase from outside the US/Canada?
Can you ship to a P.O. Box?
Can I change my delivery address?

Quality & Warranty

​Do you sell quality products?
What is the warranty period?

Returns

What is your returns policy?
Which products can be returned?
Can I get a refund for my shipping costs?